JAX Privacy Policy
This Privacy Policy explains how JAX ("we", "our", "us") collects, uses, and protects your information when you use the JAX mobile application and related services (the "Services").
1. Information We Collect
We may collect and process the following types of information:
a) Personal Information
- Full name
- Email address
- Phone number
- Profile information (for example, job role, skills, experience)
b) Employment & Business Information
- Employer/business name
- Job roles and work assignments
- Work schedules, shifts, and related activity
c) Location Data
- Location data when you use location-based features such as clock-in/clock-out (punch in/out) and job verification
- GPS and related device signals to confirm presence at a work location, where enabled
d) Usage & Device Data
- App activity (for example, logins, screens visited, feature usage)
- Device and technical information (for example, device type, operating system, IP address, app version)
e) Payment Information (if applicable)
- Billing/subscription information processed by third-party payment providers
- JAX does not store full payment card details; these are handled by the payment provider
2. How We Use Your Information
We use your information to:
- Provide and operate the Services
- Enable workforce features such as scheduling, attendance tracking, and job assignment
- Verify attendance and job presence where location features are used
- Provide support and respond to user requests
- Send service communications such as notifications and important updates
- Improve and develop JAX, including product analytics and performance
- Prevent fraud, misuse, and enhance security
- Process subscriptions/payments where applicable
3. Legal Basis for Processing (UK GDPR)
We process personal data under the following legal bases:
- Contractual necessity: to provide the Services you request
- Legitimate interests: to operate, improve, and secure the platform
- Consent: for location tracking and certain optional communications where required
- Legal obligations: to comply with applicable laws
4. Sharing Your Information
We may share your information with:
- Employers and workers you interact with through JAX, for example job assignments and attendance records
- Service providers supporting JAX, such as hosting, analytics, and customer support tools
- Payment providers, if applicable
- Authorities where required by law or to protect rights and safety
We do not sell your personal data.
5. Location Data
Location data is used to:
- Help verify attendance and job completion, where enabled
- Improve trust and accountability between employers and workers
You can disable location permissions in your device settings, but some features, such as clock-in/clock-out verification, may not function correctly.
6. Data Retention
We keep your data only as long as needed to:
- Provide the Services
- Meet legal, accounting, or compliance requirements
- Resolve disputes and enforce agreements
You may request deletion of your data at any time. See Section 8.
7. Data Security
We use appropriate safeguards to protect your data, including:
- Encryption, where appropriate
- Secure infrastructure and access controls
- Monitoring and security practices
No system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time where processing is based on consent
To exercise your rights, contact us at info@jaxapp.co.uk.
9. Third-Party Services
JAX may integrate with third-party services. Their privacy practices are governed by their own policies, and we are not responsible for them.
10. Children’s Privacy
JAX is not intended for individuals under 18, and we do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted in the app and/or on our website, and the last updated date will be revised.